Privacy Policy

Last updated: 30 October 2026

This Privacy Policy explains how BSR Group (“we”, “us”, “our”) handles personal information collected through bsrgroupuae.com (the “website”). It applies to the BSR Group companies presented on this website: BSR Security Services L.L.C, Ramana Chitla Facilities Management Services L.L.C, Life Care Home Health Services LLC OPC and Zaychem Drug Store FZE.

We handle personal information in line with the applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

1. Information we collect

Information you give us. When you use a form on this website, call us, email us or message us on WhatsApp, we may collect:

• Your name, company name, job title, phone number and email address
• Details of your enquiry, such as site location, type of security or manpower required, number of staff and preferred dates
• For home healthcare enquiries: the type of care requested, location and any details you choose to share about the patient
• For job applications: your CV and the information in it, such as work history, qualifications and contact details
• Any other information you include in a message

Information collected automatically. When you visit the website, we and our service providers may collect technical information such as your IP address, browser and device type, pages visited, time spent on pages and the website that referred you. This is collected through server logs, cookies and Google Analytics.

Please do not send detailed medical records through the website forms. A Life Care team member will discuss medical details with you directly.

2. How we use your information

• To respond to your enquiry and provide quotations, site surveys and proposals
• To provide the security, manpower, home healthcare or pharmaceutical services you request
• To review job applications and contact candidates
• To send you service updates you have requested
• To operate, protect and improve the website, including measuring how it is used
• To meet our legal, regulatory and licensing obligations

We do not use your information for automated decision-making, and we do not sell your personal information.

3. Legal basis

We process your personal information because you have asked us to respond to an enquiry or provide a service, because you have given your consent (for example by submitting a form or a job application), to meet our legal obligations, or for our legitimate business interests in running and improving our services. You can withdraw your consent at any time by contacting us.

4. Sharing within BSR Group

Enquiries are sent to the BSR Group company that provides the service you ask about. For example, security enquiries go to BSR Security Services, manpower enquiries to Ramana Chitla Facilities Management Services, home healthcare enquiries to Life Care Home Health Services and pharmaceutical trading enquiries to Zaychem Drug Store. Where your requirement involves more than one service, the relevant group companies may share your enquiry so that we can respond to you together.

5. Service providers and other parties

We share personal information only where needed with trusted providers who help us run the website and our business, including:

• Website hosting and email delivery providers
• Google, for Google Analytics, Google Search Console and the Google Maps map shown on our Contact page
• Cloudflare, for Turnstile spam protection on our forms
• WhatsApp (Meta), when you choose to contact us using a WhatsApp link

We may also disclose information where required by law, by a court or by a government or regulatory authority in the UAE, or to protect our rights, property or safety. Some of these providers may store or process information outside the UAE. Where this happens, we take reasonable steps to make sure your information is protected.

6. Cookies and analytics

The website uses cookies, which are small files stored on your device. Essential cookies help the website work, for example to keep the website secure and to prevent spam on our forms using Cloudflare Turnstile. Analytics cookies from Google Analytics help us understand how visitors use the website so that we can improve it.

You can block or delete cookies in your browser settings. If you block cookies, some parts of the website may not work as intended. You can also use the Google Analytics opt-out browser add-on.

7. How long we keep your information

We keep enquiry information for as long as needed to respond to you, provide our services and keep proper business records, or as required by law. We keep job applications and CVs for as long as they are useful for current and future recruitment. You can ask us to delete your application at any time.

8. How we protect your information

We use reasonable technical and organisational measures to protect personal information, including secure (HTTPS) connections, access controls on our systems and limiting access to staff who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you can ask us to:

• Tell you what personal information we hold about you and give you a copy
• Correct information that is inaccurate or incomplete
• Delete your information
• Restrict or stop certain processing, including marketing
• Withdraw your consent at any time

To make a request, contact us using the details below. We may need to confirm your identity before we respond.

10. Links to other websites

This website links to other websites and social media pages, including the websites of our group companies, Google Maps, WhatsApp, Facebook, Instagram and LinkedIn. Their own privacy policies apply when you visit them, and we are not responsible for their content or practices.

11. Children

This website is not intended for children under 18, and we do not knowingly collect personal information from children through it. Home healthcare enquiries about a child should be made by a parent or guardian.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

BSR Group
M-01, Al Khayyal Building, 15B Street, Al Karama, Dubai, United Arab Emirates
Phone: +971 4 263 3943
Email: info@bsrgroupuae.com